Terms and Conditions for Legible

1. Acceptance of Terms

• 1.1 By creating an account, downloading, installing, or otherwise accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference.
• 1.2 If you do not agree to these Terms, you must not access or use the Platform.
• 1.3 You represent that you are at least eighteen (18) years of age and have the legal capacity to enter into a binding agreement.
• 1.4 ROR is intended for personal, individual use in connection with your own recovery journey.

2. Description of Services

• 2.1 ROR offers two tiers of service:
  • ROR Basic (Free): sobriety date and 12-step progress tracking, personal notes, and basic recovery resources.
  • ROR Premium (Paid Subscription): all Basic features, plus guided meditations, coping-skill activities, milestone tracking (e.g., sober days, drinks turned down, money saved), diet and lifestyle resources, moderated community forums and anonymous chat groups, and access to outpatient mental health and addiction therapy services.
• 2.2 Features available to you depend on your subscription tier and may change over time as we update the Platform. We will make reasonable efforts to notify you of material changes to features you actively use.
• 2.3 ROR is designed to complement, not replace, peer support programs such as Alcoholics Anonymous (AA), Narcotics Anonymous (NA), or SMART Recovery, and other treatment you may already be receiving.

3. Not for Emergencies

• 3.1 ROR is not an emergency service and is not monitored in real time for crisis intervention. If you are experiencing a medical emergency, a mental health crisis, thoughts of suicide or self-harm, or a substance-related emergency (such as an overdose), call 911 (or your local emergency number) immediately, or contact the 988 Suicide & Crisis Lifeline (call or text 988 in the United States).
• 3.2 Community forums, chat groups, motivational content, and non-emergency messaging features within the Platform are not designed for and must not be relied upon for emergency response.
• 3.3 If you believe another user is in immediate danger, contact local emergency services directly; do not rely solely on reporting it through the Platform.

4. Therapy Services

• 4.1 Nature of Therapy Services. ROR Premium provides access to outpatient mental health and addiction therapy delivered remotely (“Therapy Services”) by licensed clinicians. Therapy Services are provided by independently licensed professionals and are subject to a separate informed consent process, which you must complete before receiving care.
• 4.2 Licensing. Clinicians providing Therapy Services through ROR are licensed to practice in specific states or jurisdictions. You may only be matched with, or receive services from, a clinician authorized to provide care in the state or jurisdiction where you are located at the time of your session. It is your responsibility to accurately disclose your location for each session.
• 4.3 Not a Substitute for In-Person or Emergency Care. Therapy Services delivered through the Platform are not appropriate for all conditions and are not a substitute for emergency care, inpatient treatment, detoxification services, or in-person medical evaluation where clinically indicated. Your clinician may recommend a higher level of care if appropriate.
• 4.4 Clinical Independence. ROR provides the technology platform that enables Therapy Services to be scheduled and delivered. Clinical decisions, diagnoses, and treatment recommendations are made solely by the treating clinician, in their independent professional judgment, and not by ROR.
• 4.5 Health Records. Information you share with a clinician during Therapy Services, and related clinical documentation, is handled in accordance with applicable healthcare privacy laws and our Privacy Policy, and may be subject to additional confidentiality protections under federal law governing substance use disorder treatment records.

5. Eligibility and Accounts

• 5.1 Registration. You must create an account to use the Platform. You agree to provide accurate, current, and complete information and keep it up to date.
• 5.2 Account Security. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at [Support Email] of any unauthorized use.
• 5.3 One Account per User. Each individual may maintain only one active account, for personal, non-commercial use.

6. Subscription, Billing, and Cancellation

• 6.1 ROR Basic is free to use, subject to these Terms.
• 6.2 ROR Premium is a paid subscription, currently offered at the price displayed in the App at the time of purchase (e.g., $10/month), billed automatically on a recurring basis until cancelled.
• 6.3 Billing. Subscriptions are billed through the applicable app store (Apple App Store or Google Play Store) or a third-party payment processor, depending on how you subscribed. Your subscription will automatically renew unless you cancel before the renewal date.
• 6.4 Cancellation. You may cancel your ROR Premium subscription at any time through your account settings or through the app store used to purchase it. Cancellation takes effect at the end of the current billing period; you will retain Premium access until then.
• 6.5 Refunds. Refunds are handled in accordance with the policy of the platform through which you subscribed (Apple, Google, or our payment processor), except as otherwise required by law.
• 6.6 Therapy Session Fees. Fees for individual Therapy Services sessions, if billed separately from the Premium subscription, insurance coverage (if any), and related cancellation/no-show policies will be disclosed to you before you book a session.

7. Community Forums and User Conduct

• 7.1 ROR Premium includes access to moderated forums and anonymous chat groups intended to provide peer support.
• 7.2 You agree not to: share another person’s personal or health information without consent; provide medical, clinical, or dosage advice to other users; promote the sale or use of illegal substances; harass, threaten, or demean other users; impersonate any person; or post content that is unlawful, abusive, or exploitative.
• 7.3 Community content reflects the views of individual users, not ROR, and is not reviewed by a clinician before posting. Moderators may remove content or suspend users who violate these Terms.
• 7.4 Content shared in community forums, even where posted anonymously, should not include information you would not want associated with your account, as complete anonymity from other users cannot be guaranteed within group settings.

8. User Content

• 8.1 You retain ownership of any notes, journal entries, forum posts, or other content you submit to the Platform (“User Content”).
• 8.2 You grant ROR a limited, non-exclusive, royalty-free license to store, process, and display your User Content solely to operate and provide the Platform to you (and, where you post to a community forum, to display it to other users of that forum).
• 8.3 You represent that you have the right to submit any User Content you provide and that it does not infringe the rights of any third party.

9. No Guarantee of Outcomes

• 9.1 Recovery from alcohol or drug addiction is a personal and individualized process. ROR does not guarantee any particular outcome, including sobriety, symptom improvement, or successful completion of any program, whether through self-guided tools, community features, or Therapy Services.
• 9.2 Motivational content, tracking tools, and educational resources within the Platform are provided for general informational and support purposes and do not constitute medical advice outside the context of a formal Therapy Services relationship with a licensed clinician.

10. Intellectual Property

• 10.1 The Platform — including its design, text, graphics, logos, software, and other content (excluding User Content) — is owned by or licensed to [Company Name] and protected by applicable intellectual property laws.
• 10.2 Subject to compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform for its intended personal, non-commercial purpose.
• 10.3 All trademarks, logos, and trade names of ROR are proprietary to [Company Name]. These Terms do not grant any right to use such marks.

11. Privacy

• Our collection, use, and disclosure of personal and health-related information is governed by our Privacy Policy, incorporated into these Terms by reference.

12. Disclaimers

• 12.1 THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• 12.2 ROR DOES NOT WARRANT THAT: (a) THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (b) ANY EDUCATIONAL OR MOTIVATIONAL CONTENT IS SUITABLE FOR YOUR INDIVIDUAL CIRCUMSTANCES; OR (c) USE OF THE PLATFORM, INCLUDING THERAPY SERVICES, WILL RESULT IN ANY PARTICULAR OUTCOME.
• 12.3 EXCEPT WITH RESPECT TO THE INDEPENDENT PROFESSIONAL RESPONSIBILITY OF LICENSED CLINICIANS PROVIDING THERAPY SERVICES, ROR DISCLAIMS RESPONSIBILITY FOR CONTENT POSTED BY OTHER USERS IN COMMUNITY FEATURES.
• 12.4 SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

13. Limitation of Liability

• 13.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, [COMPANY NAME], ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM: (a) YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE PLATFORM; (b) CONTENT POSTED BY ANY OTHER USER IN COMMUNITY FEATURES; (c) RELIANCE ON EDUCATIONAL OR MOTIVATIONAL CONTENT PROVIDED THROUGH THE PLATFORM; OR (d) ANY RELAPSE, HEALTH OUTCOME, OR INCIDENT OCCURRING DURING YOUR USE OF THE PLATFORM.
• 13.2 NOTHING IN THESE TERMS LIMITS LIABILITY FOR THE PROFESSIONAL NEGLIGENCE OF A LICENSED CLINICIAN PROVIDING THERAPY SERVICES, WHICH IS GOVERNED BY THE SEPARATE INFORMED CONSENT AND APPLICABLE PROFESSIONAL STANDARDS FOR THAT CLINICIAN.
• 13.3 THE AGGREGATE LIABILITY OF [COMPANY NAME] ARISING FROM THE TECHNOLOGY PLATFORM (EXCLUDING CLINICIAN PROFESSIONAL LIABILITY UNDER 13.2) SHALL NOT EXCEED THE GREATER OF (A) THE SUBSCRIPTION FEES YOU PAID TO ROR IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).
• 13.4 SOME JURISDICTIONS DO NOT PERMIT THESE LIMITATIONS, SO THEY MAY NOT APPLY TO YOU.

14. Indemnification

• You agree to defend, indemnify, and hold harmless [Company Name] and its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) your access to or use of the Platform; (b) your violation of these Terms; (c) your violation of any law or third-party right; or (d) User Content you submit, including content posted in community forums.

15. Account Termination

• 15.1 We may suspend or terminate your account at any time, with or without cause or notice, including for violations of these Terms, safety concerns, or misuse of community features.
• 15.2 You may close your account at any time through account settings or by contacting [Support Email]. Cancelling your account does not automatically cancel an active app-store subscription; you must cancel that separately through Apple or Google, as applicable.
• 15.3 Provisions that by their nature should survive termination (including Sections 3, 4, 9, 10, 12, 13, 14, 17, and 18) will survive.

16. Changes to Terms

• 16.1 We may modify these Terms at any time. Material changes will be communicated through the Platform, by email, or by in-app notice before taking effect.
• 16.2 Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

17. Governing Law

• 17.1 These Terms are governed by the laws of [Jurisdiction], without regard to conflict-of-laws principles.
• 17.2 Any dispute arising under these Terms shall be brought exclusively in the state or federal courts located in [Jurisdiction], and you consent to the personal jurisdiction and venue of such courts. This section governs disputes about the technology platform; disputes specifically concerning the professional conduct of a licensed clinician may be subject to separate rules under applicable healthcare law.

18. Miscellaneous

• 18.1 Entire Agreement. These Terms, the Privacy Policy, any Therapy Services informed consent you complete, and any other policies published by ROR constitute the entire agreement between you and ROR regarding the Platform.
• 18.2 Severability. If any provision is found unenforceable, it will be limited or eliminated to the minimum extent necessary, and the remaining provisions remain in effect.
• 18.3 No Waiver. No waiver of any provision shall be deemed a further or continuing waiver of that or any other provision.
• 18.4 App Store Terms. If you access the App through Apple’s App Store or the Google Play Store, your use is also subject to that platform’s standard terms, and those platforms are not responsible for the Platform or its content.
• 18.5 Force Majeure. ROR is not liable for delays or failures in performance resulting from causes beyond its reasonable control.

19. Contact Information

• ROR Email: support@reasonoptimismrecovery.com