PRIVACY POLICY

Reasons, Optimism and Recovery (ROR)

Effective: September 18, 2026

ROR understands that your recovery journey is deeply personal, and we take the privacy and confidentiality of your information seriously. This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights available to you.

A Note on Health Information: Because ROR includes sobriety tracking, mental health and addiction-related content, and access to outpatient therapy, some of the information you share with us is health-related and may be subject to additional legal protections beyond this Privacy Policy, including confidentiality rules that specifically protect substance use disorder treatment records. Where you receive Therapy Services through ROR, you will also be provided with a separate Notice of Privacy Practices describing how your clinical/health records are handled.

1 Information We Collect

1.1 Information You Provide Directly

  • Account Information: Name, email address, password, and (optionally) demographic details.
  • Recovery Tracking Data: Sobriety date, 12-step progress notes, milestones (e.g., sober days, drinks turned down, money saved), and personal journal entries you choose to record.
  • Community Content: Posts, messages, and chats you share in moderated forums or anonymous chat groups.
  • Therapy-Related Information: If you use Therapy Services, information you provide during intake, scheduling, and clinical sessions, including health history and information shared with your clinician.
  • Payment Information: Billing details for ROR Premium subscriptions, processed by the applicable app store or a third-party payment processor. ROR does not store full payment card numbers.
  • Support Requests: Information you provide when contacting customer support.

1.2 Information Collected Automatically

  • Usage Data: Features used, screens viewed, and general app engagement (e.g., frequency of check-ins).
  • Device and Technical Data: Device model, operating system, unique device identifiers, and IP address.
  • Cookies and Mobile Analytics: As described in Section 5.

1.3 Information from Third Parties

  • Confirmation of subscription purchases from the Apple App Store or Google Play Store.
  • Information from a clinician or care team involved in delivering Therapy Services, where relevant to your continuity of care.

2. How We Use Information

We use the information we collect to:

  • 2.1 Create, maintain, and secure your account;
  • 2.2 Provide core features, including sobriety and milestone tracking, journaling, motivational content, and educational resources;
  • 2.3 Operate community forums and anonymous chat groups, and moderate them for safety and appropriateness;
  • 2.4 Facilitate scheduling and delivery of Therapy Services and support continuity of care with your clinician;
  • 2.5 Process ROR Premium subscription payments and manage billing;
  • 2.6 Send account, billing, and service-related communications;
  • 2.7 Send marketing communications, subject to your preferences (see Section 6);
  • 2.8 Monitor, analyze, and improve the performance, safety, and functionality of the Platform;
  • 2.9 Detect, investigate, and prevent fraud, abuse, or violations of our Terms and Conditions; and
  • 2.10 Comply with legal obligations and respond to lawful requests from public authorities, subject to the additional confidentiality protections described in Section 3.

3. Confidentiality of Health and Recovery Information

  • 3.1 Information related to your substance use, recovery progress, and any Therapy Services you receive is treated as sensitive and is subject to stricter confidentiality protections than general account information, including applicable healthcare privacy laws and, where applicable, federal confidentiality rules specific to substance use disorder treatment records.
  • 3.2 We do not disclose information that identifies you as having sought or received substance use disorder treatment through ROR to outside parties without your consent, except as permitted or required by applicable law (for example, a medical emergency, a valid court order, or as otherwise permitted under applicable confidentiality regulations).
  • 3.3 If you use Therapy Services, a separate Notice of Privacy Practices will describe in more detail how your protected health information is used and disclosed, and your rights with respect to those records.

4. Community Forums and Information Sharing

  • 4.1 Content you post in moderated forums or anonymous chat groups may be visible to other users of that community feature. While these features are designed to support anonymity, please avoid sharing directly identifying details you would not want associated with your participation.
  • 4.2 We do not share your identity as linked to specific forum posts with other users beyond what you choose to disclose yourself, except as necessary for moderation and safety purposes.
  • 4.3We may share information with: - Service Providers: Vendors who help us operate the Platform, such as hosting, analytics, customer support, payment processing, and, where applicable, the technology enabling Therapy Services. - Clinicians: If you use Therapy Services, relevant information is shared with your treating clinician to enable your care. - Legal and Safety Purposes: When required by law, or where necessary to prevent serious harm to you or others. - Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to applicable law and, for health-related records, applicable confidentiality requirements. - With Your Consent: For any other purpose you’ve agreed to.
  • 4.4 We do not sell your personal or health information to third parties for their own independent marketing purposes.

5. Cookies and Tracking

  • 5.1 The Platform may use cookies, mobile SDKs, or similar technologies to keep you logged in, remember preferences, understand app usage, and improve performance and security.
  • 5.2 You can manage cookies and tracking preferences through your browser or device settings. Where required by law, we will provide an appropriate consent mechanism.

6. Marketing Communications

  • 6.1 We may send marketing communications about ROR features or updates, where you have opted in or as otherwise permitted by law.
  • 6.2 You may opt out at any time by adjusting notification settings in the App or contacting us at [Support Email]. You will continue to receive essential account, billing, and service communications even after opting out of marketing.

7. Third-Party Services

  • 7.1 The Platform relies on third-party service providers, including cloud hosting, analytics, payment processing, and, where applicable, telehealth infrastructure supporting Therapy Services.
  • 7.2 These providers process information as necessary to deliver their services to us, under confidentiality and data protection commitments appropriate to the sensitivity of the information involved.
  • 7.3 The App is distributed through the Apple App Store and/or Google Play Store, each of which collects certain information under its own privacy policy, independent of ROR.

8. Data Security

  • 8.1 We implement administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and safeguards appropriate to the sensitivity of health-related information.
  • 8.2 No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for the confidentiality of your account credentials.

9. Data Retention

  • 9.1 We retain account and usage information for as long as necessary to provide the Platform and meet legal obligations.
  • 9.2 Clinical records associated with Therapy Services are retained in accordance with applicable healthcare recordkeeping laws, which may require retention for a specific minimum period even after you stop using the Platform.
  • 9.3 When information is no longer needed, we will securely delete, anonymize, or aggregate it in accordance with applicable law.

10. User Privacy Rights

  • 10.1 Depending on your jurisdiction, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. Where information is subject to healthcare-specific confidentiality protections (see Section 3), those specific rules govern access and disclosure of that information.
  • 10.2 To exercise these rights, contact us at [Support Email]. We will respond within the timeframe required by applicable law and may need to verify your identity first.
  • 10.3 We will not discriminate against you for exercising your privacy rights.

11. Account Deletion

  • 11.1 You may request deletion of your account and associated personal information at any time by using the account deletion option within the App (where available) or by contacting [Support Email].
  • 11.2 Deleting your account cancels access to Platform features but does not automatically cancel an active app-store subscription, which must be cancelled separately.
  • 11.3 We may retain certain information after account deletion where required by law, including minimum retention periods applicable to clinical or substance use disorder treatment records.

12. Children’s Privacy

  • 12.1 The Platform is not directed to, and is not intended for use by, individuals under the age of eighteen (18). We do not knowingly collect personal information from children under 18.
  • 12.2 If we become aware that we have collected personal information from a child under 18 without appropriate consent, we will take steps to delete it promptly.
  • 12.3 If you believe a child under 18 has provided us with personal information, contact us at support@reasonoptimismrecovery.com

13. Changes to Privacy Policy

  • 13.1 We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors.
  • 13.2 Material changes will be communicated through the Platform, by email, or by in-app notice, and the “Last Updated” date above will be revised.
  • 13.3 Continued use of the Platform after changes take effect constitutes acceptance of the revised Privacy Policy.

14. Contact Information

  • ROR Email: support@reasonoptimismrecovery.com